UltraDiag/AD900Lite/T-Ninja Pro/TopScan - How to upload diagnostic log and view the engineer's reply?

UltraDiag/AD900Lite/T-Ninja Pro/TopScan - How to upload diagnostic log and view the engineer's reply?

Description:

The new platform tablet products did not have the functionality to manually upload logs. They automatically uploaded logs when connected to the internet. However, during the trial period, there were multiple instances of customer feedback stating that logs could not be found for analysis. To address this issue, a manual log upload function has been added.

Note:

After providing feedback logs, please contact your local distributor or the TOPDON official after-sales email (support@topdon.com) to describe the specific issue and provide screenshots of the VCI's SN, vehicle VIN, and any prompts for abnormal function execution. The more information provided, the more efficiently the issue can be addressed.

Applicable Models:

UltraDiag/AD900Lite/T-Ninja Pro/TopScan

Prerequisites:

Update UltraDiag/AD900Lite/NinjaPro APK version to V2.61 (Update path: User Info-Settings-About-Check for Updates)
Update TopScan/TopGuru APP to version V3.80

Steps to Provide Feedback Logs:

Method One​

1. Enter the vehicle model software.
2. On the screen that shows the failure to communicate, click the "Feedback" icon in the upper right corner to enter the feedback page.


3. Fill in the subject, select the feedback type, describe the issue, and click the "Add Attachment" icon to attach image files.
Note: In this method, the log files will be automatically added and do not need to be manually selected.
4. Click "Submit" to complete the log upload.


Method Two

1. On the main page of the APK, select "User Info" and then "Customer Feedback" to enter the feedback page.
Note: For TopScan, on the app's main page, select "Me" and then "Help and Feedback" to enter the feedback page.



2. Fill in the subject, select the feedback type, describe the issue, and click the "Log" field to manually select the logs you need to upload.
3. Once you’ve selected the logs, click “Confirm” to return to the Feedback form.
4. Click the "Add" icon to attach image files.
5. Click "Submit" to complete the log upload.



 

6. To view the processing status and feedback number of the submitted logs, click on the "My Feedback" menu in the top right corner.
7. Providing the feedback number can assist engineers in locating problem logs more quickly and providing solutions.
Note: TopScan does not support viewing feedback numbers.




NOTE:

The log analysis usually takes 24 hours, please enter "My Feedback" to view the engineer's reply.


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