Popular Articles
AD800BT - Communication Error Troubleshooting
Error description: The device prompts "Failed to get VCI information", "Get boxinfo failure", or "communication error" when scanning a vehicle Possible cause: 1. VCI mulfunction 2. The firmeware of the VCI is not the latest version 3. The vehicle's ...
Thermal Imagers function comparison
1. TC001, TC002 and TS001 comparison Please note that TC001 and TC002 have the same functions and specs, but they are designed for different systems. TC001 is for Android, TC002 is for IOS system. TS001 is designed for Android phones. Here listed ...
Phoenix Series Products No-Login Activation Instructions
Overview: The latest versions of certain products within the Phoenix series have introduced a new method for device activation. Previously, activation was conducted via email to generate an account. However, it has now transitioned to email ...
Phoenix series products function comparison
Q1: What is the difference between Phoenix Max and Phoenix Remote? Phoenix Max and Remote are similar on software configuration. Their differences include: 1. Max supports add-on tools such as thermal imager TC001, Phoenix Scope, T-ninja Box, Battery ...
Troubleshoot - Vehicle jump starting failure
Problem description： The vehicle fails to be started when conencting the device. Tourbleshoot: 1) Poor contact with the clamp. Please disconnect the clamps and reconnect. 2) Whether the power level of the device is higher than 50% (below 50% cannot ...