FAQ about Registering, Activating, and Binding the RLink Lite

FAQ about Registering, Activating, and Binding the RLink Lite

Q: How many RLink devices can be bound to an RLink Platform account?
A: There is no limit.


Q: Why does it prompt that the device is bound to another account?
A: 1. Please choose the correct account to log in.
     2. If you forget the account bound to the device, please provide SN to TOPDON technical support. Email：support@topdon.com


Q: Why does it prompt that the email address is already registered?
A: 1. Please check if this account is already registered on another TOPDON device. If you have already registered, just log in to the account.
    2. If no other devices are bound, please contact TOPDON technical support.  Email：support@topdon.com


Q: When binding an account to the RLink Lite, how do I ensure a successful connection?
A: There are two methods to bind your account.
    1. Bind through the RLink Platform: Open the RLink Platform, register and log in to the account (if you already have an account, log in directly). Ensure the RLink Lite is powered on for binding. You can provide power to the RLink Lite in two ways:
        a. Use the included power adapter to connect the RLink Lite to a power source.
        b. Connect the RLink Lite to the vehicle's OBD diagnostic socket using the main diagnostic cable.
    2. Bind directly on the RLink Lite screen: Register an account or log in to an existing account directly on the RLink Lite screen. Then bind the account to the RLink Lite.


Q: Why does it prompt that the device is not connected and cannot be bound?
A: 1. Check whether the account logged in to the RLink Platform is consistent with the account bound to the RLink device.
    2. Check whether the RLink Lite is connected to the vehicle or a power supply. 
    3. Check whether the USB port of the PC is normal, or try again with another port.
Note: For RLink Lite, you need to connect it to a vehicle or power supply for binding and activation. It cannot be activated by connecting with a USB cable. 


Q: How can I check the SN of the RLink device?
A: 1. For RLink Lite, you can find the SN information on the back of the device. Alternatively, on the device screen, navigate to Settings > About to view the SN. 
     2.Once the device is connected, you can also find this information on the device information interface of the RLink Platform.


Q: When registering an account on the RLink Platform, I did not receive the verification code message. How to solve it?
A: 1. Verify that the account you registered is correct.
     2. Ensure that your network connection is stable and the internet speed is adequate.
     3. Wait for two to three minutes and check again. If the verification code still hasn't arrived, request a new one.
     4.Check the spam folder to avoid verification emails being incorrectly identified as spam.

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