A: 1. Please check if this account is already registered on another TOPDON device. If you have already registered, just log in to the account.
Q: When registering an account on the RLink Platform, I did not receive the verification code message. How to solve it?
A: 1. Verify that the account you registered is correct.
2. Ensure that your network connection is stable and the internet speed is adequate.
3. Wait for two to three minutes and check again. If the verification code still hasn't arrived, request a new one.
4.Check the spam folder to avoid verification emails being incorrectly identified as spam.
Q: Why does it prompt that the device is not connected and cannot be bound?
A: 1. Check whether the account logged in to the RLink Platform is consistent with the account bound to the RLink device.
2. Check whether the RLink Lite is connected to the vehicle or a power supply.
3. Check whether the USB port of the PC is normal, or try again with another port.
Note: For RLink Lite, you need to connect it to a vehicle or power supply for binding and activation. It cannot be activated by connecting with a USB cable. For RLink J234, simply connecting it to a computer to bind and activate it.
Q: Do I need to bind and activate the RLink J2534 to use it?
A: Yes. Bind and activate the device when the PC is connected to the Internet.
Tips: After the device is activated, download the corresponding driver. There is no need to log in to the RLink Platform for subsequent use. Please note that for BMW driver, you need to log in to the RLink Platform to use it.
Q: How can I check the SN of the RLink J2534?
A: 1. Bind and activate the RLink J2534. Once the device is connected, you can find the SN on the device information interface of the RLink Platform.
2. Locate the SN information of the RLink J2534 on the OBD port of the device.