Q: After submitting feedback on the RLink Platform or RLink Lite, I have not received a reply from customer service regarding the software or device. What should I do?
A: 1. If you haven't received a reply, log in to the email account associated with your device to check for any messages from our customer service team.
2. If there's no reply in your inbox, also check your spam folder in case the message was filtered there.
3. If you still haven't received a reply, contact our official customer service directly by phone or email:
China: +86-755-21612590
North America: +1-833-629-4832
Europe: +34-930-038-094
Q: What should I do if I forget my account and password?
A: 1. If you've forgotten your account, provide the device SN to TOPDON after-sales customer service, and they will assist you in identifying the account associated with your device.
2. If you've forgotten your password, click Forgot Password on the login page to retrieve your password.
3. If you prefer not to use a password, you can log in to the RLink Platform using a verification code.