Other

Other

Q: After submitting feedback on the RLink Platform , I have not received a reply from customer service regarding the software or device. What should I do?
A: 1. If you haven't received a reply, log in to the email account associated with your device to check for any messages from our customer service team.
    2. If there's no reply in your inbox, also check your spam folder in case the message was filtered there.
    3. If you still haven't received a reply, contact our official customer service directly by phone or email:
        China: +86-755-21612590
        North America: +1-833-629-4832
        Europe: +34-930-038-094
        Email: support@topdon.com


Q: What should I do if I forget my account and password?
A: 1. If you've forgotten your account, provide the device SN to TOPDON after-sales customer service, and they will assist you in identifying the account associated with your device.
    2. If you've forgotten your password, click Forgot Password on the login page to retrieve your password.
    3. If you prefer not to use a password, you can log in to the RLink Platform using a verification code.

    • Related Articles

    • BMW OEM Software with RLink J2534 Connection Instructions

      Tips：You need to install the BMW OEM software before use. If it's not installed yet, you can download and install it from the official BMW website. https://bmwtechinfo.bmwgroup.com/ 1. Open the RLink Platform.Clicking “Login to the Account” will ...

    • VOLVO OEM Software with RLink J2534 Connection Instructions

      Tips：You need to install the VOLVO OEM software before use. If it's not installed yet, you can download and install it from the official VOLVO website. https://www.volvotechinfo.com/ 1. Open the RLink Platform.Clicking “Login to the Account” will ...

    • CHRYSLER OEM Software with RLink J2534 Connection Instructions

      Tips：You need to install the Chrysler OEM software before use. If it's not installed yet, you can download and install it from the official Chrysler website. https://www.mopartsp.com/login 1. Open the RLink Platform.Clicking “Login to the Account” ...

    • GM OEM Software with RLink J2534 Connection Instructions

      Tips：You need to install the GM OEM software before use. If it's not installed yet, you can download and install it from the official GM website. https://www.acdelcotds.com/ 1. Open the RLink Platform.Clicking “Login to the Account” will ...

    • RLink Platform Software Download Guide

      RLink Platform Software Download Guide 1. Log in to the TOPDON official website: https://www.topdon.com/ 2. Click Diagnostic Tools from the home page. 3. Click RLink Lite or RLink J2534. 4. Click Download. 5. Click the icon to download the RLink ...