The TF card expansion slot of T-Ninja Pro is located on the right side of the screen, supports hot-swapping, and can expand up to 128GB of storage space.
T-Darts can be powered by four AAA batteries.
T-Darts can be powered by four AAA batteries or an external USB power source.
When T-Darts is connected to the T-Ninja Pro tablet via a USB cable, it is powered by the tablet through the USB connection. Alternatively, you can install four AAA batteries to power T-Darts.
This might be an issue with anti-theft data transmission. Please connect the VCI to the host using a USB cable to establish a wired connection and try again.
Yes, it is supported. You can use an HDMI cable for screen mirroring.
The T-Ninja Pro device does not support customers obtaining the PIN code. It is recommended that customers consult a professional technician or contact the car dealership to obtain it.
The software for T-Darts is already built into T-Ninja Pro, so no activation is required. It can be used once a Bluetooth connection is established.
Currently, autoauth account unlocking of the security gateway is not supported, but a 12+8 adapter can be used.
Please provide the device SN and purchase proof to contact support@topdon.com for device deactivation.
In the T-Ninja Pro app, click on Userinfo > Vehicle management > select the vehicle brands to delete.
Please go to the Android system settings > connected devices > check if the VCI has been successfully paired. If not, please pair it successfully and then check in the T-Ninja Pro app if the VCI is connected via Bluetooth.
No, a renewal is required to continue using the functions, but EOBD can still be used without any additional fees.
Please follow these steps to identify the issue:
When an abnormality occurs during the execution of a function, please click the feedback icon in the upper right corner to upload the log, then send the device SN and vehicle information to the engineer for confirmation and analysis.
This product does not have an independent power source. You can power it in the following ways:
The XT27A is a universal programmable transponder chip that supports various chip types, including ID40. The T-Ninja Box can be used with the XT27A chip to program it as an ID40 type.
Please check the wiring against the wiring diagram to ensure it is correct; if the wiring is correct, click on "feedback" in the diagnostic device to upload the immo prog log for engineer analysis.
No, you can directly enter IMMO PROG on the Phoenix diagnostic tablet, select the ECU or vehicle brand, and follow the wiring diagram instructions to connect the device for ECU cloning/anti-theft data reading and writing operations.
Currently not supported, it must be used in conjunction with Phoenix series diagnostic devices.
Please provide a screenshot of the PC upgrade tool showing the device as activated for engineer confirmation. We will check the device registration status from the backend.
Please provide the device SN and purchase proof. We will confirm and unbind it from the backend.
Some vehicles do not support reading the PIN code. Please send the vehicle information to support@topdon.com for confirmation. If the engineer confirms that your vehicle does not support reading the PIN code, you will need to obtain it from the dealer for key programming.
T-Ninja 1000 does not support reading SKIM codes.
Yes, it can still be used without renewing the subscription, but you cannot update or download new vehicle software.
Please visit the official website: https://www.topdon.com/pages/support-diagnostic-tool, select Key Programmers > T-Ninja 1000.
This is a server issue. Please report it to the engineer for confirmation.
Please replace it with a new SD card and connect it to the PC suite for re-update. If the issue persists, please contact support@topdon.com.
We recommend that the customer register an account in PC Suite using their own email and provide the device SN and email account to support. We will complete the account transfer in the backend.
Connect the device to PC Suite, and after logging in, you can check the software expiration time in PC Suite.
Please provide the device SN and purchase time, and report it to the engineer for confirmation.
Hello! We are glad to assist you. The device does not have regional versions; all software is included. For Latin America, some local independent brands are currently not supported, such as General Motors Brazil and Fiat Brazil. However, joint ventures like Fiat Brazil are supported. If you have any questions, please feel free to communicate with us. We are committed to providing you with the best service. Thank you for your trust and support in TOPDON.
Hello! We are glad to assist you. The 2021 Ford Edge does not currently support key all-loss, but you can try. If the vehicle's anti-theft type has not been updated and is the same as the 2020 model, it is supported.
Additionally, please note that for the 2020 Ford all-loss, you need to first disable the vehicle's anti-theft mode. During the function execution, a window will pop up (each time it is different), and you need to find a third-party to calculate the password (4S shop). We currently cannot calculate the password. During the password calculation process, you cannot exit or click OK to proceed to the next step. Only after obtaining the password can you proceed with the key all-loss function.
Please download the upgrade tool from the TOPDON official website: https://www.topdon.com/pages/pro-down?fuzzy=T-Ninja1000, then follow the Quick Start instructions to connect the device to the computer, open the upgrade tool, register an account, and log in. The upgrade tool will automatically detect the device registration status and activate it.
This is caused by the inconsistency between the computer's time and the actual time. Please check the computer's time and the local standard time, ensure they are consistent, and try again. If the issue persists, please contact support@topdon.com.
It may be that the vehicle software has not been updated to the latest version. In the "Upgrade" menu on the homepage, select the vehicle software for update and then try again.
This is due to missing system software. Please try updating the main_menu to the latest version in the Upgrade menu.
This may be a device malfunction. Please provide a picture of the error message and the device serial number to support@topdon.com for confirmation.
Please refer to the video: https://www.youtube.com/watch?v=f_Hxo0Kh7O4&t=3s
Please provide the SN to check if the software has expired. If it has expired, updates cannot be performed.
There are two ways to update the product:
Please log in to PC Suite, connect the T-Ninja 1000 to the computer for firmware repair, and then test again. If the device still cannot communicate after firmware repair, please check if there is any foreign object, rust, or bent pins in the vehicle's OBD diagnostic port, and try again after troubleshooting.
Connecting VCI to the Application
After logging into the TOP KEY application, the system will prompt you to bind the device. You can choose to skip this operation or directly bind the VCI. If you choose to skip, you can later connect the VCI by clicking on VCI Management on the homepage. If you choose to bind directly, please first insert the VCI into the vehicle's OBDII interface, and then follow these steps:
a) Click on Add VCI.
b) Click on Connect after the VCI is detected.
c) Confirm the serial number and click on Bind Now.
d) Binding successful. You can proceed to pair the key or return to the homepage to pair the key later. When ready to pair the key, click on Add Key on the homepage.
This function supports complete OBDⅡ functionalities, including: reading fault codes, clearing fault codes, I/M readiness status, data stream, freeze frame, oxygen sensor test, on-board monitoring test, fuel evaporation system test, and vehicle information.
The TOPKEY connector itself does not come with a battery, but the key comes with a button battery.
Locksmiths, hardware stores, large retail stores, and even some supermarkets can cut keys. However, you need to have at least one original key for key cutting.
We recommend that after the new key is cut, you try to open the mechanical lock on the vehicle door to ensure the key is cut correctly.
Keys are typically used to start the car engine. The remote function generally refers to the ability to lock and unlock the car doors without using the key to open the mechanical lock.
The key contains an electronic anti-theft chip, which must be programmed to be used. Some car models automatically complete remote matching after key matching, while others like Toyota and FCA require separate key and remote matching.
This depends on the car model and brand. For example, in Ford models, if a new key is matched, the lost key will become invalid. If you later find the lost key, you can match it again, so both the original and the found key can continue to be used.
Yes. After matching the new key, both the key and remote functions will work normally. If you have matched the key but the remote function still does not work, please call our technical support hotline.
No, it is impossible. The original car key is needed to open the car door and match a new key. Even if someone forcibly enters your vehicle, they cannot add a new key without the original key.
It is not recommended. TOP KEY may not match at all, or it may only start the car engine without activating the remote function.
TOP KEY can read the number of keys already matched with the vehicle and will display the maximum number of keys that can be matched.
Yes. Each manufacturer has a limit on the number of keys that can be added. Many manufacturers limit it to 8 keys.
Different cars have different definitions of whether the lost key will become invalid after matching a new key. First, TOPKEY does not provide a single key deletion function (due to high risk). Secondly, for example, in Ford, after matching a new key, the lost key will become invalid. If it is later found, you can match the lost key and all the keys you have again, so the original key and the found key can continue to be used.
Dear customer, we are glad to serve you! In principle, it is possible, but in reality, it is very difficult to achieve. First, the stranger does not have the original car key and cannot open the car door to enter the car to perform new key matching. Even if they forcibly enter the car, because our product only provides key addition matching, it is impossible to add a key without an original key that can start the car. Of course, if the other party is a premeditated professional locksmith, it can be achieved. We hope our answer is helpful to you. If you have any questions, please feel free to communicate with us. We will wholeheartedly serve you. Thank you for your trust and support in TOPDON.
Dear customer, we are glad to serve you! First, the key frequency provided by our TOPKEY is fixed and is the standard frequency for the corresponding car models in the US region. However, it cannot be ruled out that some cars are imported to the US from other countries or the version of the vehicle is special and the manufacturer has other settings, or the customer's vehicle itself does not come with a remote (or it is added later), so there is a small probability of non-standard frequency, and the remote cannot be matched successfully if the frequency is different. We hope our answer can resolve your doubts. If you have any questions, please feel free to communicate with us. We will wholeheartedly serve you. Thank you for your trust and support in TOPDON.
- Car Key/Chip ID Identification
- Remote Control Frequency Detection
- Signal Detection for Anti-Theft Coils and PKE Coils
T-Darts can be powered by 4 AAA batteries or an external USB power source.
When T-Darts is connected to the T-Ninja Pro tablet via a USB cable, it is powered by the tablet through the USB connection. Alternatively, you can install four AAA batteries to power T-Darts.