A: 1. The PDU driver is mainly used for vehicles that support the PDU diagnostic standard, J2534 diagnostic standard, and special diagnostic protocols. It is compatible with the RLink Lite.
2. The J2534 driver is mainly used for vehicles that support the J2534 diagnostic standard. It is compatible with the RLink J2534.
3. The PDU driver includes all the functions of the J2534 driver.
Q: The RLink Lite screen prompts that the vehicle is connected, while the RLink Platform prompts that the vehicle is not connected. How to solve it?
A: 1. Check whether the USB cable is loose, aged, or corroded.
2. Connect the device to the internet to check whether there are any updates for the RLink Lite's firmware, system, and app. If so, it is recommended to update and try again.
3. If you check that the device is connected properly, reboot the RLink Platform.
Q：After binding and activating the device, when I click Driver Download, the driver download page does not display any available drivers. How to solve it?
A: 1. Verify that your network connection is stable
2. Click the Refresh button in the upper right corner to reload the page.
3. If the problem persists, it is recommended to provide the device SN to the after-sales service.
Q: What should I pay attention to when updating the driver on the RLink Platform?
A: When updating the driver, it is recommended to close the OEM software. If the OEM software is running, the driver update will fail.
Q: Do I need to switch the diagnostic mode when using the OEM diagnostic VCI devices?
A: If there is an OEM driver mode in the driver, switch to the OEM driver mode.
Note: Select the corresponding diagnostic mode according to the diagnostic device used. For example, if you are using the RLink device with Porsche OEM software for diagnostics, select RLink mode for the driver mode. When using the original PT3G with Porsche OEM software, select PT3G mode.
Q: The device is connected to the vehicle properly, but the RLink Platform prompts that the device is not connected and the vehicle is connected. How to solve it?
A: 1. Check whether there is an update for the RLink Platform firmware. If so, update it.
2. It is recommended to restart the RLink Platform software and RLink Lite.
3. Check whether any third-party brand drivers of similar products are installed.
Note: For non-BMW OEM software systems, check whether the BMW driver has been downloaded. If the BMW driver has been downloaded, it is recommended to uninstall it and try again.
Q: Are there any charges for driver updates for RLink Lite?
A: No. Once you have purchased the RLink device and driver, all software, firmware, and driver updates are free for life.
Q: Can I diagnose the vehicle if the wrong driver mode is selected?
A: It is recommended to select the correct driver mode.
Note: If the wrong drive mode is selected, vehicles from most brands cannot be diagnosed. However, for a few brands, it may be possible to diagnose the vehicle, but the diagnostic results may be inaccurate.