FAQ about Driver Download, Updates, and Usage
Q：After binding and activating the device, when I click Driver Download, the driver download page does not display any available drivers. How to solve it?
A: 1. Verify that your network connection is stable
2. Click the Refresh button in the upper right corner to reload the page.
3. If the problem persists, it is recommended to provide the device SN to the after-sales service.
Q: What is the difference between the PDU driver and the J2534 driver?
A: 1. The PDU driver is mainly used for vehicles that support the PDU diagnostic standard, J2534 diagnostic standard, and special diagnostic protocols. It is compatible with the RLink Lite.
2. The J2534 driver is mainly used for vehicles that support the J2534 diagnostic standard. It is compatible with the RLink J2534.
3. The PDU driver includes all the functions of the J2534 driver.
Q: What should I pay attention to when updating the driver on the RLink Platform?
A: When updating the driver, it is recommended to close the OEM software. If the OEM software is running, the driver update will fail.
Q: Are there any charges for driver updates for RLink J2534 and RLink Lite?
A: No. Once you have purchased the RLink device and driver, all software, firmware, and driver updates are free for life.
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